sales@giftsandsouvenirs.co.uk - 01792 815758

FAQ

Pricing
All of the pricing on our site displays the recommended retail prices. These prices are as a guide to what you could charge for the products at your retail outlet.
To see wholesale pricing, please register for a trade account as directed below.

Registering for a Trade Account
To register for a trade level account, click here and enter your details as indicated. We can then manually verify the account and grant access. Alternatively, please feel free to give us a call on 01792 815758.

Trade Pricing
Once logged in with your trade account details, trade prices and quantity level discounts will be displayed (Excluding VAT).
A minimum order of £150 + VAT is required for trade level pricing on all orders.

Placing an order
You can call or email us at anytime to place an order or discuss any requirements.

Alternatively, you are able to add items to your basket and send the order through our website. Just add the design and product options you require along with quantities as you wander through our collections. Once you are happy with your choices, go to your shopping basket on top right of the screen and click on the icon. Before proceeding, please check your items and item quantity.

At the billing stage you will have three options:

Credit Card – Using this option will process your order payment immediately and your account will be charged accordingly.

Credit Account – Using this option will send us your order without immediate payment. You will be billed 30 days after placing your order.

Order Query – If you would like more information from us regarding certain items or ordering. using this option will send us the details of products you're interested in. From here, we will be in touch. Your account will not be charged until you wish to commit to the order.

If you have any questions about placing an order, please contact us.

Bespoke Artwork

All of our products are made to order and to your requirements. Almost all of our items will have some level of personalisation, allowing you to tailor the item to fit in with your locality/event/attraction.
Depending on the level of customisation required, from small text changes to bespoke illustration artwork, we will be able to give you a digital visual proof of how your chosen items will look.
Simple changes such as text and colour variations are built into the cost price shown. For extensive illustration work beyond the basic level of customisation, there may be additional artwork costs. Any extra artworking charges will be discussed and explained with you before we proceed with the job.
A digital proof will help you to visualise how your item will look with your chosen personalisation. We can send through a digital proof to make sure that you are happy with your items, prior to manufacture.

Printed Samples
If a printed sample of your chosen products is required, this can be provided at a small cost.

Lead Times
Depending on quantity ordered and current stock level, we will always try to to get your order dispatched within 10 working days from approval of artwork. If you require an express print service, please get in touch to see if we can fit your job into the schedule.

Custom Design Templates
If you like the look of our items but want to use your own designs, please feel free to get in touch. Our design team are always available to help and we have custom templates for all of our products which are available on request.
We can use most print ready files including Photoshop, Illustrator, PDF, Corel Draw, InDesign etc. If you are unsure please feel free to get in touch.

Colour Variations : Monitor vs Actual Printed Product
We will always make sure that our products match your digital proof but please be aware that every computer screen will display colours differently. As with all custom design orders, there will always be a slight difference between the printed product and the on screen representation. Also, bear in mind that a gloss finish item will differ slightly to a matte or low sheen option.

Dishwasher Safe Mugs
In general use, all of our mug prints should last 1000 + washes as they are designed to be dishwasher safe. There are certain conditions that can both shorten and lengthen the stability of the coating which keeps the print crisp and vibrant.
These scenarios are down to dishwasher temperatures and the detergent used. The hotter the cycle, the quicker a print will fade whilst an eco cycle with cool temperature can see a print last 2000 + washes.
Coupling this with harsh or gentle detergents can again have a small degree of influence in the longevity of the print. These mugs are also safe for the microwave.

Payment Terms
All new accounts will be dealt with on a pro forma basis. Pre-existing customers may be able to qualify for a 30 day credit account on approval of application.