sales@giftsandsouvenirs.co.uk - 01792 815758

Shipping & Returns

We aim to dispatch all items within 10 working day of orders being placed.
With personalised orders this can sometimes take a little longer so please allow enough time if this item is bought as a gift for a specific date.

If you have any issues with your order or need to ask a question about the product before purchase, please feel free to get in touch and we can help in any way we can.
 
Items can be returned but must be in the same condition as they were sold.
Please note : Personalised items are made to order and can only be returned if found to be faulty.

Return postage will have to be paid for by the customer unless there is a fault on our behalf in which case we will bear the postage cost.
Please get in touch with us before leaving feedback so that we can resolve your issues directly as soon as possible.